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FAQs

What is the delivery time?
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Orders are processed within 2–4 business days and delivered in 7–12 business days depending on your location. Once your order has been shipped, you'll receive a tracking link to follow your package.

How much is shipping?
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Shipping is a flat €9.99 worldwide, and completely free on orders over €250. The discount is applied automatically at checkout.

Can I return or exchange my order?
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Yes, you can return and exchange your order within 14 days of receiving it. To start a return, please contact us at noryvenshop@gmail.com.

How do I know which size to order?
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Most of our items are true to size, so we recommend selecting your usual size. See our Size Guide for full EU, UK and US conversions.

How can I track my order?
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Once your order has been shipped, you'll receive an email with your tracking number. You can follow your package in real time using the link provided.

What if my item arrives damaged?
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If your item arrives damaged, please contact us within 14 days with a photo of the issue and we'll arrange a replacement or refund as quickly as possible.

Can I change or cancel my order?
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If you need to change or cancel your order, please contact us as soon as possible. Once an order has been shipped we are unable to make changes.

How can I contact you?
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You can reach us any time at noryvenshop@gmail.com. Our team replies within one business day.

Fast global shipping

Returns within 14 days

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